Privacy Policy
Last updated: August 2026
1. Introduction
Elite Innovation Group ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act (POPIA). This policy explains what information we collect, how we use it, and the choices you have.
2. Information We Collect
We may collect the following information when you contact us, request a quote, or book a service:
- Name and contact details (phone number, email address)
- Physical address or service area, for the purpose of scheduling installations
- Details of the service you're enquiring about or have booked
- Communication history, including WhatsApp messages, emails and call notes related to your enquiry or booking
3. How We Use Your Information
- To respond to quote requests and enquiries
- To schedule and carry out bookings and installations
- To issue invoices, certificates of compliance, and warranty documentation
- To follow up on completed work or provide after-sales support
- To meet legal and regulatory record-keeping requirements
We do not sell or rent your personal information to third parties for marketing purposes.
4. WhatsApp & Communication Channels
When you contact us via WhatsApp, phone or email, your message content and contact details are used solely to process your enquiry or booking. Standard message and data rates from your provider may apply.
5. Information Sharing
We may share your information with:
- Technicians and subcontractors directly involved in fulfilling your booking
- Suppliers, where required for warranty registration on equipment installed
- Regulatory bodies, where legally required (for example, in relation to Certificates of Compliance)
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and disclosure.
7. Your Rights
Under POPIA, you have the right to request access to, correction of, or deletion of your personal information held by us, subject to any legal record-keeping obligations. To exercise these rights, contact us using the details below.
8. Cookies
This website does not use tracking cookies for advertising purposes. Any analytics tools used are for the purpose of understanding general site usage and improving our services.
9. Contact Us
For any questions about this policy or your personal information, contact us at sales@eliteinnovation.co.za or 082 748 7019.