Terms of Service
Last updated: August 2026
1. About These Terms
These terms govern the provision of quotes, bookings and installation services by Elite Innovation Group ("we", "us", "our") to any client ("you") requesting our services via this website, WhatsApp, phone or email.
2. Quotes
Quotes provided via WhatsApp, phone or our website are estimates based on the information you provide. Final pricing may be adjusted after an on-site assessment if the scope of work differs from what was initially described (for example, longer cable runs, additional DB board work, or access difficulties not mentioned at quoting stage). Any change in price will be communicated and agreed with you before work proceeds.
3. Bookings & Scheduling
Same-day dispatch applies to bookings confirmed before 12:00 within our Gauteng service area, subject to technician availability. All other service areas are typically scheduled within 24–48 hours. We will confirm your appointment window via WhatsApp or phone before dispatching a technician.
4. Access & Site Requirements
You are responsible for ensuring our technician has safe and reasonable access to the property, and for obtaining any necessary approval from a body corporate, estate management or landlord ahead of the appointment where applicable. Delays caused by lack of access may require rescheduling.
5. Workmanship Guarantee
All installations carried out by Elite Innovation Group carry a 6-month workmanship guarantee from the date of installation. This guarantee covers faults directly caused by our installation work — including cabling, bracket mounting and board connections. It does not cover faults caused by third-party interference, misuse, power surges beyond fitted surge protection, acts of nature, or the failure of equipment supplied and warranted separately by its manufacturer.
6. Equipment Warranties
Equipment such as decoders, cameras, inverters and batteries is generally covered separately by the relevant manufacturer's warranty. We will assist with warranty claims on equipment we've supplied and installed where reasonably possible.
7. Certificates of Compliance
Electrical Certificates of Compliance are issued only once the relevant installation has been inspected and tested by a registered electrician and found to meet the applicable SANS 10142-1 requirements at the time of issue. A CoC reflects the installation's compliance status at the date of inspection.
8. Payment
Payment terms will be confirmed at the time of quoting or booking. Work may be scheduled to begin once a deposit or full payment (as agreed) has been received, depending on the scope of the job.
9. Cancellations & Rescheduling
We ask for as much notice as possible if you need to reschedule or cancel a booking, so we can offer that time slot to another client.
10. Limitation Of Liability
While every installation is carried out to a professional standard, Elite Innovation Group's liability is limited to the cost of remedying faults directly caused by our workmanship, as covered under our guarantee. We are not liable for indirect or consequential loss.
11. Contact
Questions about these terms can be directed to sales@eliteinnovation.co.za or 082 748 7019.